Terms & Conditions
Welcome to **PriceKing**!
These Terms of Use (hereinafter referred to as "Terms") govern your use of the services and features offered by **Caiotech Private Limited** ("Company"), operating under the brand name "PriceKing," through our website **[www.caio-tech.com](http://www.caio-tech.com)** ("Website") and related platforms. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
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1. Acceptance of Terms
By accessing or using our platform, you acknowledge that you have read, understood, and agree to these Terms. These Terms are subject to change without notice. We recommend reviewing them periodically to stay informed.
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2. Company Information
Caiotech Private Limited is a company registered in India with its principal office at P.N. 23 Balaji Vihar, Jaipur, India, 302020. All references to "PriceKing," "we," "us," or "our" shall be construed as references to Caiotech Private Limited.
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3. Services Provided
PriceKing provides a platform for consumers to purchase a variety of products, including grocery and FMCG items. Delivery services are available for same-day or next-day delivery in select regions. PriceKing operates as a facilitator, enabling consumers to transact with vendors and delivery partners.
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4. Account Registration and Obligations
4.1 To use our services, you may be required to register and create an account. You must provide accurate, complete, and current information and maintain the confidentiality of your account details. Any activity under your account is your responsibility.
4.2 By registering with PriceKing, you agree to receive transactional and promotional communications from us. You may opt out of promotional communications through your account settings or by contacting us.
4.3 PriceKing reserves the right to suspend or terminate accounts found to be fraudulent, used for illegal purposes, or violating these Terms.
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5. Eligibility
5.1 By using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are under 18, you may only use our services under the supervision of a parent or legal guardian.
5.2 You affirm that you are using our services solely for personal consumption and not for resale or commercial purposes.
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6. Orders and Payments
6.1 Prices for products are listed on our platform and may be subject to change without notice.
6.2 Payment methods accepted will be displayed during checkout. Orders are confirmed upon successful payment or confirmation of Cash on Delivery (CoD) arrangements.
6.3 The ownership of goods transfers to you upon delivery.
6.4 You are responsible for verifying the accuracy of your order before submission. Once an order is placed, modifications or cancellations may be subject to our discretion and applicable policies.
6.5 PriceKing is not liable for incorrect payments due to user error. Ensure your payment details are accurate before confirming transactions.
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7. Delivery Terms
7.1 We strive to deliver products within the estimated time frame; however, delays may occur due to factors beyond our control, such as weather, traffic, or demand surges.
7.2 You must provide accurate delivery details. We are not responsible for delays caused by incorrect or incomplete addresses.
7.3 If no one is available to receive the delivery, you may authorize the delivery partner to leave the order at a designated location. In such cases, PriceKing is not liable for loss, theft, or damage.
7.4 Any specific delivery charges, surcharges, or additional fees will be displayed during checkout.
7.5 Delivery timelines are estimates and may vary based on external conditions such as holidays, festivals, or unforeseen circumstances. Notifications will be sent for significant delays.
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8. Returns, Refunds, and Cancellations
8.1 Products once delivered are non-returnable unless defective, damaged, or incorrectly supplied. Claims must be raised within 24 hours of delivery.
8.2 Refunds, if applicable, will be processed in accordance with our refund policy and credited to the original payment method within 7 business days.
8.3 Cancellations are subject to order status and may incur charges based on the timing of the request.
8.4 PriceKing reserves the right to refuse returns if the request is found to be fraudulent or not compliant with the stated policy.
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9. Prohibited Conduct
You agree not to:
- Use the platform for unlawful purposes.
- Provide false or misleading information.
- Attempt to interfere with the operation of our platform or services.
- Engage in activities that harm or harass delivery partners, employees, or other users.
- Upload or distribute malicious content or software.
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10. Indemnification
You agree to indemnify and hold Caiotech Private Limited, its directors, officers, employees, agents, and affiliates harmless from any claims, damages, losses, or liabilities arising from your use of our services. This includes, but is not limited to, any claims related to health, financial loss, or other damages resulting from product usage, delivery partner conduct, accidents, misbehavior, fraud, or any unforeseen incidents.
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11. Disclaimers and Limitation of Liability
11.1 To the fullest extent permitted by law, PriceKing disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
11.2 Caiotech Private Limited is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform or services.
11.3 Our liability in any event shall not exceed the amount paid by you for the respective order.
11.4 We are not liable for issues arising from third-party services, including payment gateways, logistics providers, or external vendors.
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12. Privacy and Data Protection
12.1 Your personal information is collected, used, and stored in accordance with our Privacy Policy, which forms an integral part of these Terms.
12.2 By using our platform, you consent to the collection and processing of your data as outlined in our Privacy Policy.
12.3 You are responsible for safeguarding your account details to prevent unauthorized access.
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13. Intellectual Property
All intellectual property rights, including trademarks, logos, and content displayed on our platform, belong to Caiotech Private Limited or its licensors. Unauthorized use is prohibited.
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14. Termination
14.1 We reserve the right to suspend or terminate your access to our services without prior notice for any breach of these Terms or applicable laws.
14.2 Termination does not relieve you of any outstanding payment obligations or liabilities incurred prior to termination.
14.3 Upon termination, your access to features, benefits, and loyalty points will cease immediately.
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15. Governing Law and Dispute Resolution
15.1 These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
15.2 We encourage resolving disputes amicably through our customer support team before initiating legal proceedings.
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16.
a)Price-Linked Weight Adjustment Policy
To ensure delivery of the freshest produce at fair prices, all orders are fulfilled based on the prevailing morning mandi rates on the day of dispatch. As prices may fluctuate daily, the final weight of the item delivered may be adjusted slightly (higher or lower) to align with the total value of your original order. This helps us maintain transparency and protect both customers and farmers from sudden market changes. Rest assured, we always strive to deliver the best possible value.
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b)Other App Price
Prices from other apps shown on our platform are for informational and comparative purposes only. These prices are updated periodically and may not reflect real-time changes on third-party platforms. PriceKing does not guarantee the accuracy, completeness, or availability of competitor prices at any given time. Customers are advised to independently verify prices on respective platforms before making decisions. Any price advantage claimed is based on our latest available comparison at the time of update
c) Incomplete Delivery / Item Unavailability Policy:
Some vegetables or fruits may become unavailable the next morning during our mandi purchase, even if they were part of your confirmed order.
In such cases, the value of the unavailable items will be adjusted through one of the following methods:
The amount will be deducted at the time of delivery,
or
It will be credited to your wallet, which you can use for future purchases.
We make sure you are charged only for what is actually delivered to you.
17. Contact Us
For any queries or concerns, please contact us at:
Caiotech Private Limited
P.N 23 Balaji ViharJaipur, India, 302020
Email: contact@caio-tech.com
Thank you for choosing PriceKing!